One login, one panel, one bill. Discover all the tools.
One system instead of several separate tools. All data in one place — from first contact to invoicing.
CRM, helpdesk, chat, email, VoIP, tasks, knowledge base, forms, timesheet, email marketing and gamification
From startups and agencies to corporations, public bodies and non-profits — Sugester scales with any business
We have been developing Sugester since 2010. Local technical support and continuous product updates
Polish, English, Russian, Ukrainian, Czech, Slovak, Romanian and more — for companies operating in multiple markets
Sugester is a comprehensive business management tool that combines CRM, helpdesk, task management, live chat, knowledge base, email marketing, VoIP and many other modules. You don't need to buy and learn dozens of separate systems — everything your company needs is in one place.
The central element of the system is the customer card in CRM, which shows all interactions with the client: emails, chats, phone calls, tasks, issued invoices and website activity. This gives every team member a complete picture of the relationship with a given client — regardless of which communication channel was used.
Sugester CRM is a simple yet powerful system for managing customer relationships. Its core is an advanced customer database, complemented by a range of features useful in daily work: deal tracking, funnel chart generation, cyclical reminders, customer segmentation by categories, tags and statuses, and integration with email and other communication channels. Every customer has their own card with a history of all interactions — email, phone and chat.
We designed the helpdesk module to speed up responses to business correspondence. With it, you can easily manage shared inboxes (such as [email protected]) and reduce response times to customer emails. Reply templates, automated responses, ticket prioritisation and response time tracking are just a few of the many conveniences. Customer ratings allow you to continuously monitor service quality.
Good work organisation is a huge advantage in a company's daily operations. Sugester makes it easy to create and assign tasks, group them into projects and sub-projects, track time and set priorities and deadlines. Each task can have its own deadline, priority, estimated time, description and attachments. Kanban, Scrum and calendar views let you visualise progress in the way that best suits your team.
Adding Sugester's live chat to your website is extremely simple: just paste a short snippet of code into the page source. From then on you can talk to your customers in real time, using visitor action tracking and caller information previews. The knowledge base, meanwhile, is a simple tool for building an online FAQ — you can customise its appearance freely, and new entries are created using a WYSIWYG graphical editor.
