VoIP
Call tagging
Tags in the VoIP module are a convenient way to record the topics of customer calls. Topics often repeat — tags will show exactly which are the most popular. Use this data to create knowledge base articles.
Add tags after a call
Right after the call ends, select tags from the list or create new ones in one click.
Topic statistics
See which topics repeat most often and get a full picture of your customers' issues.
Knowledge base from tags
Use the most common tags to create KB articles — turn phone knowledge into documentation.
