What is Sugester Helpdesk?

It is a shared inbox for your whole support team. Emails, chats and calls come together in one panel, so you no longer switch between mailboxes.

How does automatic ticket assignment work?

New tickets are routed automatically to the right people on your team. You can also support sorting with filters and macros that reply to the most common questions.

Can I use ready-made reply templates?

Yes. Helpdesk lets you create templates for recurring questions and personalize them with variables, so the whole team replies quickly and consistently.

How do I measure work time and service quality?

You log work time on every ticket and export it to timesheets. After each conversation the system automatically collects ratings and NPS, so you can see customer satisfaction.

How much does it cost and how do I start?

You can test the full functionality for 30 days free, with no credit card. Just create a free account to start handling customers.

Helpdesk Customer support system

Shared inbox for your entire team

All customer emails in one place. Automatic assignment, canned responses, time tracking and quality ratings.

Try Helpdesk for free See features

30-day free trial No credit card Unlimited mailboxes

Features

Everything your support team needs

One inbox, automatic assignment, templates and reports. Serve customers faster and better.

Shared inbox

All email addresses in one panel - support@, office@, sales@. No more logging into multiple mailboxes.

Canned responses

Ready-made templates for recurring questions. One click instead of typing from scratch.

Auto-assignment

Emails automatically go to the right person based on rules, tags or round-robin.

Time tracking

Track time spent on each case. Timesheets and team efficiency reports.

Response rating

Customers rate support quality after each conversation. Results visible in reports.

Tags and folders

Organize emails with tags, priorities and folders. Filters and macros automate sorting.

CRM integration

Every email linked to a CRM client. Full communication history on the card.

Import/export

Migrate emails from other systems. Export archive at any time.

Undo send

Sent too early? Recall an email within seconds of sending.

In action

Tools that save time

Shared inbox 3 new

Smith Corp.

09:12

Request for a corrective invoice

Hello, we would like to request an invoice...

VIP

Anna Brown

10:45

I'm trying to log in but getting an error...

Mark Wilson

11:30

Question about API integration

I'd like to ask about integration options...

Inbox

All emails in one place

One panel for support@, office@, sales@. Automatic assignment, tags and priorities.

Canned responses

Ticket received confirmation

Thank you for contacting us. Ticket #{{number}}...

Problem resolved

Hello {{name}}, your issue has been resolved...

Hello {{name}}, thank you for your ticket. Our team will handle it within 24h.

Templates

Reply with one click

Ready-made templates for recurring questions with {{name}}, {{number}} variables.

Time tracking - today

Customer support #1842 1h 20min

API integration - questions 45min

Ticket #2031 (active) ● 18min

Total today: 2h 23min

Timesheet

Track your work time

Time tracking on every ticket. Timesheets and team efficiency reports.

Support quality rating

4.2 / 5 - Last 30 days

Customer NPS

Feedback

Measure customer satisfaction

Automatic rating collection after every conversation. Stars and NPS visible in reports.

Why Sugester?

What makes Sugester Helpdesk stand out?

Shared inbox, task planning and communication optimization in one system.

Many sources, one inbox

Emails, chats, calls - everything in one panel. No more switching between mailboxes.

Plan, track, report

Create tasks, assign to team, group into projects, track time and export to timesheets.

Optimize and save time

Response templates for FAQs, automatic feedback collection, consistent team replies.

Details

Explore all Helpdesk features

Shared inbox

Multiple email addresses in one panel. Automatic assignment and tags.

Learn more

Canned responses

Ready-made replies for recurring questions with personalization variables.

Learn more

Timesheet & time tracking

Time tracking on every ticket, team efficiency reports.

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Response rating

Automatic rating and NPS collection after every customer interaction.

Learn more

Filters & macros

Automate sorting and replies to the most common tickets.

Learn more

Time analysis

Time-cost reports, identify bottlenecks in support.

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These companies chose Sugester - join them

Najczesciej zadawane pytania

Czym jest Sugester Helpdesk?

To wspolny inbox dla calego zespolu obslugi. Maile, czaty i telefony zbieraja sie w jednym panelu, dzieki czemu nie musisz przelaczac sie miedzy skrzynkami.

Jak dziala automatyczne przydzielanie zgloszen?

Nowe zgloszenia trafiaja automatycznie do odpowiednich osob w zespole. Sortowanie mozesz dodatkowo wspierac filtrami i makrami, ktore odpowiadaja na najczestsze pytania.

Czy moge korzystac z gotowych szablonow odpowiedzi?

Tak. Helpdesk pozwala tworzyc szablony odpowiedzi na powtarzajace sie pytania i personalizowac je przez zmienne, aby caly zespol odpowiadal szybko i spojnie.

Jak mierze czas pracy i jakosc obslugi?

Przy kazdym zgloszeniu rejestrujesz czas pracy i eksportujesz go do timesheetow. Po rozmowie system automatycznie zbiera oceny i NPS, wiec widzisz satysfakcje klientow.

Ile kosztuje i jak zaczac?

Pelna funkcjonalnosc przetestujesz przez 30 dni za darmo, bez karty kredytowej. Wystarczy zalozyc darmowe konto, aby zaczac obslugiwac klientow.

Try Sugester Helpdesk for free

30 days of full functionality, no credit card required.

Create free account See features