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Helpdesk Customer support system

Shared inbox for your entire team

All customer emails in one place. Automatic assignment, canned responses, time tracking and quality ratings.

30-day free trial No credit card Unlimited mailboxes
Features

Everything your support team needs

One inbox, automatic assignment, templates and reports. Serve customers faster and better.

Shared inbox

All email addresses in one panel — support@, office@, sales@. No more logging into multiple mailboxes.

Canned responses

Ready-made templates for recurring questions. One click instead of typing from scratch.

Auto-assignment

Emails automatically go to the right person based on rules, tags or round-robin.

Time tracking

Track time spent on each case. Timesheets and team efficiency reports.

Response rating

Customers rate support quality after each conversation. Results visible in reports.

Tags and folders

Organize emails with tags, priorities and folders. Filters and macros automate sorting.

CRM integration

Every email linked to a CRM client. Full communication history on the card.

Import/export

Migrate emails from other systems. Export archive at any time.

Undo send

Sent too early? Recall an email within seconds of sending.

In action

Tools that save time

Shared inbox 3 new
K
Smith Corp.
09:12
Request for a corrective invoice
Hello, we would like to request an invoice...
VIP
A
Anna Brown
10:45
Login issue with the system
I'm trying to log in but getting an error...
M
Mark Wilson
11:30
Question about API integration
I'd like to ask about integration options...
Inbox
All emails in one place

One panel for support@, office@, sales@. Automatic assignment, tags and priorities.

Canned responses
Ticket received confirmation
Thank you for contacting us. Ticket #{{number}}...
Problem resolved
Hello {{name}}, your issue has been resolved...
Hello {{name}}, thank you for your ticket. Our team will handle it within 24h.
Templates
Reply with one click

Ready-made templates for recurring questions with {{name}}, {{number}} variables.

Time tracking — today
Customer support #1842 1h 20min
API integration — questions 45min
Ticket #2031 (active) ● 18min
Total today: 2h 23min
Timesheet
Track your work time

Time tracking on every ticket. Timesheets and team efficiency reports.

Support quality rating
4.2 / 5 — Last 30 days
Customer NPS
1
2
3
4
5
6
7
8
9
10
Feedback
Measure customer satisfaction

Automatic rating collection after every conversation. Stars and NPS visible in reports.

Why Sugester?

What makes Sugester Helpdesk stand out?

Shared inbox, task planning and communication optimization in one system.

Many sources, one inbox

Emails, chats, calls — everything in one panel. No more switching between mailboxes.

Plan, track, report

Create tasks, assign to team, group into projects, track time and export to timesheets.

Optimize and save time

Response templates for FAQs, automatic feedback collection, consistent team replies.

Details

Explore all Helpdesk features

Shared inbox

Multiple email addresses in one panel. Automatic assignment and tags.

Canned responses

Ready-made replies for recurring questions with personalization variables.

Timesheet & time tracking

Time tracking on every ticket, team efficiency reports.

Response rating

Automatic rating and NPS collection after every customer interaction.

Filters & macros

Automate sorting and replies to the most common tickets.

Time analysis

Time-cost reports, identify bottlenecks in support.

These companies chose Sugester — join them

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Try Sugester Helpdesk for free

30 days of full functionality, no credit card required.