VoIP
Call search
The simple search tool in the VoIP tab lets you easily monitor helpline traffic. Check the total number of calls, answered and missed counts, and inbound vs. outbound traffic.
Filter calls
Filter the call list by number, date, status (answered/missed) or direction (inbound/outbound).
Real-time statistics
Browse helpline traffic stats — total calls, average call duration and more.
Day-by-day view
Browse call history day by day and identify peak hours on your helpline.
