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News, guides and tips on how to get more from Sugester.

AI in customer service - how automating your knowledge base and helpdesk saves your team time

AI in customer service - how automating your knowledge base and helpdesk saves your team time

AI search in the knowledge base, a helpdesk with an AI assistant and an in-browser softphone - new tools that help companies serve customers faster, cheaper and without endless app-hopping.

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How to Use YouTube for Customer Service - Tutorial Videos in Your Knowledge Base

How to Use YouTube for Customer Service - Tutorial Videos in Your Knowledge Base

Do your customers prefer watching over reading? No surprise there - a short how-to video can explain in one minute what an article takes three pages to cover. We show you how to connect YouTube with your knowledge base so your users find answers faster.

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Secure business email, GDPR and Microsoft 365 - how Sugester protects your company data

Secure business email, GDPR and Microsoft 365 - how Sugester protects your company data

Email integration with Microsoft 365, email forwarding, template access controls, self-service account deletion (GDPR) and two-factor login with browser remembering - new security and email features.

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CRM, Kanban and Integrations - How Sugester Brings Sales and Projects Together in One Tool

CRM, Kanban and Integrations - How Sugester Brings Sales and Projects Together in One Tool

Kanban view for projects and CRM, Fakturownia integration, sales pipelines and customer import - new features that unite sales, project management and customer service in a single system.

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4,318 articles in 7 languages - how we moved Fakturownia's knowledge base to a new system

4,318 articles in 7 languages - how we moved Fakturownia's knowledge base to a new system

Fakturownia.pl serves customers in 7 languages. Each one needs a knowledge base in its own language. When it was time to migrate, we had to move more than 4,000 articles without losing links, translations or the category structure.

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New VoIP Providers in Sugester - Choose Yours!

New VoIP Providers in Sugester - Choose Yours!

Business telephony is essential, and in Sugester you can now use two new VoIP providers: Datera and SuperVoIP! What does this change? Until now, VoIP integration relied on a single solution. Now you have a choice.

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New PDF Guide for Sugester Users! Learn How to Manage Sales in Sugester

New PDF Guide for Sugester Users! Learn How to Manage Sales in Sugester

We have prepared a new PDF guide that will show you step by step how to run the sales process in Sugester. Whether you are just getting started or want to sharpen your skills, this guide will help you get the most out of our CRM! Download it now and start optimizing your sales activities today!

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6 CRM Features Indispensable in E-commerce [+tutorial on configuring Sugester for e-commerce]

6 CRM Features Indispensable in E-commerce [+tutorial on configuring Sugester for e-commerce]

As many as 79% of internet users shop online, mostly at local stores, according to the E-commerce in Poland 2023 report. Are you an e-store owner - or are you planning to become one? Find out what features your CRM should have to optimise the key e-commerce processes and sell more.

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Effective Follow-up - 13 Tips on How to Do It Right [+3 Email Templates]

Effective Follow-up - 13 Tips on How to Do It Right [+3 Email Templates]

No matter how interested a potential customer is in your product, they - like all of us - are constantly on the move and only remember a fraction of the information they receive.

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