Products
CRM Helpdesk Live Chat Task management Project management VoIP Knowledge base Email Email marketing Feedback Forms and surveys
More
Integrations Features Pricing Blog Contact
Log in Try for free
Back

CRM, Kanban and Integrations - How Sugester Brings Sales and Projects Together in One Tool

Sugester
CRM, Kanban and Integrations - How Sugester Brings Sales and Projects Together in One Tool

Small and mid-sized companies all share the same headache: CRM in one tool, projects in another, invoices in a third, email in a fourth. Every jump between apps is wasted time and another chance for something to slip through the cracks. Over the past few months we have expanded Sugester so that one tool is enough to handle sales, projects and customers.

Kanban view - projects and CRM on a board

If you know Trello or Jira, you will feel right at home. Projects and tasks now have a Kanban view - a board with status columns where you drag task cards across the flow.

To do 3
Prepare a quote
ABC Company · PLN 15,000
Onboard a new customer
StartupXYZ · due: Fri
In progress 2
HR module rollout
MedCare Clinic · 60%
Done 5
Sales team training
✓ Completed Jun 19

But Kanban is not just for projects. The CRM has a board view too - customers and deals show up on a sales pipeline. Drag a deal from "New lead" to "Negotiation" to "Closed" and you see, on a single screen, exactly what stage every opportunity is at.

Fakturownia integration - invoices on the customer card

If you use Fakturownia, this one is for you. On the customer card in the CRM you now see their Fakturownia invoices - broken down by type and totalled up. No more opening a second tab just to check whether a customer has paid.

KC
Kowalski & Co. Ltd.
VAT ID: 123-456-78-90 · [email protected]
Invoices from Fakturownia
INV 2026/06/001 PLN 2,400 ✓
INV 2026/05/003 PLN 1,800 ✓
INV 2026/06/012 PLN 3,600 - unpaid
Total: PLN 7,800 · Outstanding: PLN 3,600

You can also import customers from Fakturownia into the CRM with a single click - no manual re-typing of data.

Business registry lookup - check a company by its tax ID

When you add a customer, just enter the tax ID and the system automatically pulls the company details from the official business registry (name, address, legal form). Less typing, fewer mistakes. It also checks the tax ID for uniqueness - no more accidental duplicates in your customer database.

Facebook Messenger and Instagram - messages in one panel

Customers reach out wherever it suits them - on Messenger, Instagram or by email. From now on, messages from Facebook and Instagram land in Sugester as tickets. You reply from a single panel, and the customer gets the answer right where they wrote from.

Tasks - calendar view and snoozing for later

Tasks now have a calendar view - you see due dates on a timeline instead of in a table. And when you do not have time for a task right now, the "Snooze for later" option in the context menu lets you quickly push the date back without opening the form.

Recurring tasks (weekly, monthly, yearly, even every two years) now show more information - you see the repeat interval and the date of the next occurrence.

One tool instead of five

Every integration means less hopping between apps. Every Kanban view means a faster read on where things stand. And every automation is time your team can spend on what really matters - building relationships with customers.

  • CRM with a sales pipeline - see where every deal stands
  • Projects with Kanban - manage like in Trello, but with your CRM and email right there
  • Invoices from Fakturownia - without opening a second tab
  • Messenger and Instagram - social media in the same panel as email

Try it for free and see how much time you can save.

Back to blog