News, guides and tips on how to get more from Sugester.
AI search in the knowledge base, a helpdesk with an AI assistant and an in-browser softphone - new tools that help companies serve customers faster, cheaper and without endless app-hopping.
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Do your customers prefer watching over reading? No surprise there - a short how-to video can explain in one minute what an article takes three pages to cover. We show you how to connect YouTube with your knowledge base so your users find answers faster.
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Fakturownia.pl serves customers in 7 languages. Each one needs a knowledge base in its own language. When it was time to migrate, we had to move more than 4,000 articles without losing links, translations or the category structure.
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The first step is behind you - someone has just bought your product. But that's only the beginning. To retain existing customers and win new ones, you need to ensure every user is satisfied.
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Since 2016, over 200 companies have already used the Client Portal. What makes the Portal so popular among our customers?
Read moreSince 2016, when the Client Portal was created, over 200 companies have already used its capabilities. The answer to its popularity is simple: clear interface, intuitive operation, CRM integration, and no additional costs.
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Implementing VoIP telephony lets you take control of phone handling in your company, reduce costs, and expand your reach. With it, you have full visibility into calls, know which clients are calling, what they're talking about, and how long. You can also easily track call statistics and monitor your support team's work.
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Statistics show that customers like to educate themselves and solve problems independently, and brand loyalty increases when they have easy access to knowledge. Before a customer picks up the phone, their first instinct is to search for the answer online. A well-built knowledge base can make a real difference.
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It's clear that good customer support is a key part of running a successful business. You should provide your clients with the high standard of service that you expect from the companies around you: be helpful and available over the phone, email and social media. Still, that's just the standard - what can you do to stand out from among your competitors?
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