Call back your website visitor in 30 seconds and win new customers. The Callback widget appears in the corner of your page — the visitor enters a number and the system automatically connects them with an agent.
1. The visitor fills out the form — a "Call me back" button appears on your page. The customer enters their phone number and clicks.
2. The system queues the call — Sugester automatically detects available agents and initiates the call. The customer waits on the line or receives an SMS notification.
3. The agent answers the call — the Sugester panel shows the customer data, contact history, and CRM card before answering the call.
4. The call is recorded — optional call recording with automatic saving in the customer history.
Customers are more willing to reach out when they don't have to call on their own — just leave a number
The customer doesn't have to wait in a queue — the system calls back when an agent is available
The agent sees the customer history in the CRM before answering — personalized service
Call recordings for quality assessment and training — available in the CRM panel
Do I need phone equipment?
No — the Sugester VoIP module works through the web browser as a softphone. Agents use a computer with a microphone or headset.
How to add the callback widget to my page?
You paste a JavaScript code snippet — just like the live chat widget. The button appearance is customized in the Sugester admin panel.
Can I set callback hours?
Yes — you can configure an availability schedule. Outside working hours, the widget informs the customer about callback hours or asks them to leave a message.
How much does the VoIP and callback module cost?
The VoIP module is available in Sugester's paid plans. The price depends on the number of users and selected features. Check our pricing or contact us for a custom quote.
Are calls recorded automatically?
Recording is optional and configurable. You can enable automatic recording of all calls or only selected call types. Recordings are stored securely in the system.
