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AI Sugester 2.0 — with AI assistant in shared inbox

Your entire business
in one app.

CRM, helpdesk, live chat, tasks, email and VoIP — no more tab juggling. Respond to customers faster, close more deals and keep every conversation in one place.

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Tasks
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Knowledge Base

Team Overview

April 2026 - Updated live
Export + New case
Open cases
128
↑ 12%
Avg. response
3m 42s
↓ 22%
NPS
+68
↑ 4 pkt
New leads
47
↓ 3%
Shared inbox - 12 unread
AK
Anna Smith Lead
Quote for 10 seats - follow up
09:42
MN
Mark Johnson
Callback request follow-up
09:18
ET
Eva Wilson New
Re: Sugester + Billing setup
08:55
BP
Ben Parker
Invoice 2026/04/128 - confirmation
08:21

Trusted by over 12,000 companies — from startups to enterprises

Europcar Microsoft Shoper TUI Carrefour Lenovo Listonic AXA Onet PZU Ceneo Europcar Microsoft Shoper TUI Carrefour Lenovo Listonic AXA Onet PZU Ceneo

These companies trust Sugester, join them

Features

Everything your business needs — and nothing more

One login, one dashboard, one bill. Stop paying for five separate apps that don't talk to each other.

Shared inbox instead of chaos

All emails from help@, office@, sales@ land in one place. The system assigns cases, monitors response times and suggests templates. Zero customers left unanswered.

Auto-assign SLA in background AI Templates Multiple users
More about helpdesk
AK
Anna Kowalska Lead
re: Faktura kwietniowa
2 min
MN
Marek Nowak Nowe
Potrzebuje pomocy z integracja API
5 min
ET
Ewa Tomczyk
Dziekuje za szybka reakcje!
12 min
BP
Bartek Pawlak VIP
Callback po 17:00
18 min

Live chat on your website

Paste one snippet and start chatting with visitors in real time. See which page they're on, what they're typing before sending, and where they came from.

Hi! I see you are looking at pricing - can I help?
Yes - we have 8 people. Which plan to choose?
Team Plus - covers up to 10 users and VoIP. Show you a quick demo?

Tasks, projects, kanban

Priorities, deadlines, timesheets and Scrum board. Everything at hand, and every task knows which customer it relates to.

To do
CRM Setup - Shoper
4d
Raport NPS Q1
1d
In progress
Billing Integration
today
Done
Call Lenovo

VoIP in CRM

Call with one click from a customer card. Recordings and stats saved automatically.

Email marketing

Campaigns, lists, segmentation and performance reports. Your SMTP or ours.

Knowledge base

Company FAQ that answers customers 24/7. AI chatbot on your help page. 8 languages.

Integrations

Connects with what you already use

Fakturownia, Gmail, Shoper, VoIP, Zapier and 40+ others. No need to change your whole stack — Sugester sits alongside.

Fakturownia
Sync customers and invoices
Gmail & SMTP
Connect your own email
Shoper
CRM for online stores
SendGrid
Transakcyjna poczta na duza skale
Zapier
5000+ no-code apps
GitHub
Issue → zadanie w Sugesterze
Plivo VoIP
Cloud calling
Mailgun
Infrastruktura e-mail enterprise
Messenger
Wiadomosci z fanpage w inboxie
See all integrations
Customer reviews

What people who use Sugester every day say about us

Sugester has kept our communication in one place for eight years. When someone new joins, they master the shared inbox in half an hour — that's priceless.

Borys Musielak
Borys Musielak
SMOK Ventures

We used to use four different tools. Today everything is in Sugester and the bill is 60% lower. The team stopped complaining about context switching.

Kamil Janiszewski
Kamil Janiszewski
Listonic.pl

Without Sugester there would be no customer support at InvoiceOcean. The tool is comprehensive and I have everything I need here.

Piotr Wajszczuk
InvoiceOcean
read story >

With our type of business, mailing is the main tool. We can send information to all clients at once. Without Sugester it would be very time-consuming.

Ewelina Świętowicz
Księgownik.pl
read story >

We start the workday with Sugester and end it with Sugester. Since we started using it, our response time to customer needs has shortened.

Magda Cerecka
Magda Cerecka
Poloniusz.pl
read story >

Sugester is a very simple tool, which is important to me. We implemented CRM from the first day of the company.

Dawid Warszawski
Ecocleo
read story >
FAQ

Frequently asked questions

How long does it take to deploy Sugester in a team?

Usually from 10 minutes to two days. Most clients are fully productive after the first week.

Where is my data stored and is it secure?

All data on EU servers, fully GDPR compliant. Encryption, daily backups, option for a dedicated server.

Can I try Sugester for free?

Yes — 30 days of full functionality, no credit card. Then you choose a plan or stay on Free.

How does the InvoiceOcean integration work?

Two-way sync of contacts and invoices. Automatic invoicing after closing a deal.

Does Sugester have a mobile app?

Yes — a responsive web version plus native iOS and Android apps.

Can I use Sugester with my own domain?

Yes. Custom SMTP, HTML signatures, and on Enterprise — white-label with your own domain and logo.

Blog

Practical knowledge for sales and support teams

New in Sugester - August 2016

Sugester

1. Custom fields in the Deals module

Many of you have asked us to add custom fields to the Deals module - and we listened. Starting with the beginning of August, you can personalize your Deals with up to 10 custom fields of each available type (text, long text, number, real number, date, date + time, chceckbox). To do that, simply go to the 'Deals' menu on the top pane, click 'Options' in the rop right corner and select 'Add custom field' from the drop-down menu.

2. Custom field merge fix

We have discovered and fixed a bug which caused the contents of custom fields on client sheets to be lost when merging two or more clients.

3. Projects within departments fix

Departments are a central part of Sugester's privilege and access management system. We have removed an inconsistency in how this part of our software works: until now projects within departments were visible to the project's members even if they did not have access to that project's department. After introducing this fix only users who have been invited both to a project and its department can view it.

4. Better notifications

We're continously working to make the notifications interface in Sugester smoother and more usable. This month we managed to removed a small bug which led to users occassionally seeing 'ghost notifications' - notifications which were not linked with any task or email. We hope that this fix will make managing your workload within Sugester easier than ever.

5. Better linking between recurring tasks and client sheets

Recurring tasks are a simple way to schedule cyclical reminders about something that needs to be done on a regular basis. We've improved the recurring tasks interface to make it easier to toggle between the recurring task and the client it's assigned to.

6. Increased message limit in email threads

We've increased the limit of messages in a single email thread to 100. If this limit is exceeded, the thread is split into two threads; the 'new' thead retains the old one's status, ticket number and all other properties. This means that you can easily maintain continuity of communications even in extremely long email exchanges.

7. Increased length limit in activity descriptions

We've also increased the maximum number of characters which you can enter into the description field when adding an activity to a client sheet. The limit is now 2048 characters (or about 2/3 of a Word page), which gives you plenty of space to describe even long meetings in detail.

8. Better checkbox value display

We've added an icon showing the value of custom checkboxes added to your client sheets. The value used to be displayed as a text string saying either 'true' or 'false' for checked and unchecked checkboxes respectively. From now this will be displayed as either a tick or a minus sign.

9. Text formatting in contact notes

Each client sheet can have multiple 'contacts', consisting of an email address, phone nuber, name, description and so on. We've introduced a small change to the 'description' part - you can now format its contents using italics, underscores, bold etc.

10. Better pinning of timesheet entries to tasks

The timesheet is a classic tool of workplace reporting. We've improved the way it works in Sugester: when creating a timesheet entry pinned to a task, you no longer see a complete list of all tasks ever created on your entire Sugester account - only non-deleted tasks assigned to you are displayed.

11. Custom fields in the Projects module

We've extended the Projects module with the ability to add custom fields. Like with every other module, you can add up to 10 fields of each kind.

12. Easier email redirection to Sugester

One of the main things you have to do when setting up Sugester is configure an email redirect to a special email address tied to your Sugester account. Until now, all yout mailboxes had to be redirected to the same Sugester address ([email protected]) which could lead to some confusion. Starting from now, you can redirect every mailbox to a separate sugester mailbox, for example: if you want to start receiving mail from the address '[email protected]' using your 'company.sugester.com' account, you can redirect your mail both to '[email protected]' and '[email protected]'.

13. New payment reports

A new button has appeared on the client sheet - it's marked + Payment. This new feature allows you to enter one-time or recurring payments from your clients and review them in the Reports module.

14. More obvious marking of emails with attachments

We've added a small visual improvement to the way emails are displayed within a thread - a small paperclip icon now appears on the left-hand side of the emails which contain attachments.

15. More detailed change log on client sheets

All changes made to a client sheet - such as adding a new contact, changing the client's name or uploading an avatar - are now displayed in a separate box on the client sheet. This way you can easily find out who made a specific change to a client's info and roll back if necessary.

16. Easier post sharing

We've made post sharing in Sugester even easier - we've reduced the number of actions required to just two clicks. Simply click the gear menu on the right-hand side of the email or task you want to share, and then click on the 'Copy to clipboard' button next to the 'Share post' entry on the list.

17. Department selection in the Forms module

The forms module gives you an option to automatically create a task containing the information gathered using the form. We've added a way to select which department the task should be assigned to - this way you can stop these tasks from being seen by unauthorized users.

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