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AI Sugester 2.0 — with AI assistant in shared inbox

Your entire business
in one app.

CRM, helpdesk, live chat, tasks, email and VoIP — no more tab juggling. Respond to customers faster, close more deals and keep every conversation in one place.

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Sugester
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Knowledge Base

Team Overview

April 2026 - Updated live
Export + New case
Open cases
128
↑ 12%
Avg. response
3m 42s
↓ 22%
NPS
+68
↑ 4 pkt
New leads
47
↓ 3%
Shared inbox - 12 unread
AK
Anna Smith Lead
Quote for 10 seats - follow up
09:42
MN
Mark Johnson
Callback request follow-up
09:18
ET
Eva Wilson New
Re: Sugester + Billing setup
08:55
BP
Ben Parker
Invoice 2026/04/128 - confirmation
08:21

Trusted by over 12,000 companies — from startups to enterprises

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Features

Everything your business needs — and nothing more

One login, one dashboard, one bill. Stop paying for five separate apps that don't talk to each other.

Shared inbox instead of chaos

All emails from help@, office@, sales@ land in one place. The system assigns cases, monitors response times and suggests templates. Zero customers left unanswered.

Auto-assign SLA in background AI Templates Multiple users
More about helpdesk
AK
Anna Kowalska Lead
re: Faktura kwietniowa
2 min
MN
Marek Nowak Nowe
Potrzebuje pomocy z integracja API
5 min
ET
Ewa Tomczyk
Dziekuje za szybka reakcje!
12 min
BP
Bartek Pawlak VIP
Callback po 17:00
18 min

Live chat on your website

Paste one snippet and start chatting with visitors in real time. See which page they're on, what they're typing before sending, and where they came from.

Hi! I see you are looking at pricing - can I help?
Yes - we have 8 people. Which plan to choose?
Team Plus - covers up to 10 users and VoIP. Show you a quick demo?

Tasks, projects, kanban

Priorities, deadlines, timesheets and Scrum board. Everything at hand, and every task knows which customer it relates to.

To do
CRM Setup - Shoper
4d
Raport NPS Q1
1d
In progress
Billing Integration
today
Done
Call Lenovo

VoIP in CRM

Call with one click from a customer card. Recordings and stats saved automatically.

Email marketing

Campaigns, lists, segmentation and performance reports. Your SMTP or ours.

Knowledge base

Company FAQ that answers customers 24/7. AI chatbot on your help page. 8 languages.

Integrations

Connects with what you already use

Fakturownia, Gmail, Shoper, VoIP, Zapier and 40+ others. No need to change your whole stack — Sugester sits alongside.

Fakturownia
Sync customers and invoices
Gmail & SMTP
Connect your own email
Shoper
CRM for online stores
SendGrid
Transakcyjna poczta na duza skale
Zapier
5000+ no-code apps
GitHub
Issue → zadanie w Sugesterze
Plivo VoIP
Cloud calling
Mailgun
Infrastruktura e-mail enterprise
Messenger
Wiadomosci z fanpage w inboxie
See all integrations
Customer reviews

What people who use Sugester every day say about us

Sugester has kept our communication in one place for eight years. When someone new joins, they master the shared inbox in half an hour — that's priceless.

Borys Musielak
Borys Musielak
SMOK Ventures

We used to use four different tools. Today everything is in Sugester and the bill is 60% lower. The team stopped complaining about context switching.

Kamil Janiszewski
Kamil Janiszewski
Listonic.pl

Without Sugester there would be no customer support at InvoiceOcean. The tool is comprehensive and I have everything I need here.

Piotr Wajszczuk
InvoiceOcean
read story >

With our type of business, mailing is the main tool. We can send information to all clients at once. Without Sugester it would be very time-consuming.

Ewelina Świętowicz
Księgownik.pl
read story >

We start the workday with Sugester and end it with Sugester. Since we started using it, our response time to customer needs has shortened.

Magda Cerecka
Magda Cerecka
Poloniusz.pl
read story >

Sugester is a very simple tool, which is important to me. We implemented CRM from the first day of the company.

Dawid Warszawski
Ecocleo
read story >
FAQ

Frequently asked questions

How long does it take to deploy Sugester in a team?

Usually from 10 minutes to two days. Most clients are fully productive after the first week.

Where is my data stored and is it secure?

All data on EU servers, fully GDPR compliant. Encryption, daily backups, option for a dedicated server.

Can I try Sugester for free?

Yes — 30 days of full functionality, no credit card. Then you choose a plan or stay on Free.

How does the InvoiceOcean integration work?

Two-way sync of contacts and invoices. Automatic invoicing after closing a deal.

Does Sugester have a mobile app?

Yes — a responsive web version plus native iOS and Android apps.

Can I use Sugester with my own domain?

Yes. Custom SMTP, HTML signatures, and on Enterprise — white-label with your own domain and logo.

Blog

Practical knowledge for sales and support teams

Keep Your Data Safe During the Holidays

Sugester

The holiday season is a time for relaxation, but it's also a period of heightened hacking activity and cyber threats. Stay alert and don't be caught out by fraudsters.

We're reminding you of the main security principles concerning not just company data, but your personal data as well.

Personal Data Protection

1. Avoid public Wi-Fi networks

Public Wi-Fi networks available at airports, hotels, and cafés are easy targets for cybercriminals. Use them only when absolutely necessary and avoid logging into bank accounts or other services that require sensitive data.​​ It's worth considering mobile internet or purchasing a VPN service, which encrypts transmitted data and provides an extra layer of protection.

2. Remember to log out

After using an account on a website, always log out. This is especially important on shared devices such as those in hotel lobbies or public libraries. Even on your own laptop or smartphone it's a good habit to reduce risk in the event of theft.​

3. Watch out for phishing!

Be cautious of suspicious emails and text messages that may be attempts to steal your data. Always verify the sender of a message and don't click on links or download attachments from unverified sources.​

data security

Protecting Company Data

1. Secure remote work

Employees often connect to company systems from various locations during the holiday period. Make sure they use secure connections and that their devices have up-to-date antivirus software installed.

Remember that in Sugester you can save in your account settings which IP addresses your employees are allowed to log in from. This practice increases security and protects against unauthorised access to the account.

2. Updates and your own backup

Regular software updates help protect your company against cyber threats. In addition, regular data backups enable quick recovery of information in the event of an attack or other failure.​

In Sugester you can regularly create your own backups by periodically exporting data such as customers, emails, tasks, activities, and deals.

3. Two-factor login

Two-factor authentication is an extra layer of security that significantly increases the safety of your online data. It requires two forms of identification before granting account access.

In Sugester, by enabling two-factor authentication, you require users when logging in to provide both something they know (a password) and something they have (a code sent by email or SMS). Even if the password is stolen, without the second element access to the account is impossible.


See also: 6 ways to secure data in your CRM system


4. No permission!

Assigning specific roles and permissions ensures that only authorised people have access to sensitive information in your company. This reduces the risk of accidental or intentional disclosure of data to people who shouldn't see it.

In Sugester you decide what information an employee can see in the system by creating an appropriate role for them. You can specify exactly which modules they have access to and even which features they can or cannot use.

5. Strong password

A strong password is the basic element of data protection, as it forms the first line of defence against unauthorised access to systems.

How to create strong passwords?

  1. A password should be at least 12 characters long.
  2. Use a combination of lowercase and uppercase letters, numbers, and special characters.
  3. Each password should be unique for each account.
  4. Don't use information that can be easily guessed, such as your name, date of birth, or username.

In Sugester you can change your password in your user profile settings. Remember not to share your password with third parties or send it in company correspondence.

Each user sets their own password. In special cases, the admin can do it, but the user should still change it immediately after logging in to Sugester. The admin does not have access to users' passwords. Also remember to periodically change your password to ensure only you have access to it.

Follow these principles to minimise the risk of cyberattacks. Remember that cybercriminals don't take holidays, so keeping data secure should be a priority throughout the year.

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