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AI Sugester 2.0 — with AI assistant in shared inbox

Your entire business
in one app.

CRM, helpdesk, live chat, tasks, email and VoIP — no more tab juggling. Respond to customers faster, close more deals and keep every conversation in one place.

30-day free trial, no card Setup in 10 minutes EU servers, GDPR compliant
app.sugester.pl/inbox
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Sugester
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Inbox 12
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Tasks
Live Chat
VoIP
Marketing
Campaigns
Knowledge Base

Team Overview

April 2026 - Updated live
Export + New case
Open cases
128
↑ 12%
Avg. response
3m 42s
↓ 22%
NPS
+68
↑ 4 pkt
New leads
47
↓ 3%
Shared inbox - 12 unread
AK
Anna Smith Lead
Quote for 10 seats - follow up
09:42
MN
Mark Johnson
Callback request follow-up
09:18
ET
Eva Wilson New
Re: Sugester + Billing setup
08:55
BP
Ben Parker
Invoice 2026/04/128 - confirmation
08:21

Trusted by over 12,000 companies — from startups to enterprises

Europcar Microsoft Shoper TUI Carrefour Lenovo Listonic AXA Onet PZU Ceneo Europcar Microsoft Shoper TUI Carrefour Lenovo Listonic AXA Onet PZU Ceneo

These companies trust Sugester, join them

Features

Everything your business needs — and nothing more

One login, one dashboard, one bill. Stop paying for five separate apps that don't talk to each other.

Shared inbox instead of chaos

All emails from help@, office@, sales@ land in one place. The system assigns cases, monitors response times and suggests templates. Zero customers left unanswered.

Auto-assign SLA in background AI Templates Multiple users
More about helpdesk
AK
Anna Kowalska Lead
re: Faktura kwietniowa
2 min
MN
Marek Nowak Nowe
Potrzebuje pomocy z integracja API
5 min
ET
Ewa Tomczyk
Dziekuje za szybka reakcje!
12 min
BP
Bartek Pawlak VIP
Callback po 17:00
18 min

Live chat on your website

Paste one snippet and start chatting with visitors in real time. See which page they're on, what they're typing before sending, and where they came from.

Hi! I see you are looking at pricing - can I help?
Yes - we have 8 people. Which plan to choose?
Team Plus - covers up to 10 users and VoIP. Show you a quick demo?

Tasks, projects, kanban

Priorities, deadlines, timesheets and Scrum board. Everything at hand, and every task knows which customer it relates to.

To do
CRM Setup - Shoper
4d
Raport NPS Q1
1d
In progress
Billing Integration
today
Done
Call Lenovo

VoIP in CRM

Call with one click from a customer card. Recordings and stats saved automatically.

Email marketing

Campaigns, lists, segmentation and performance reports. Your SMTP or ours.

Knowledge base

Company FAQ that answers customers 24/7. AI chatbot on your help page. 8 languages.

Integrations

Connects with what you already use

Fakturownia, Gmail, Shoper, VoIP, Zapier and 40+ others. No need to change your whole stack — Sugester sits alongside.

Fakturownia
Sync customers and invoices
Gmail & SMTP
Connect your own email
Shoper
CRM for online stores
SendGrid
Transakcyjna poczta na duza skale
Zapier
5000+ no-code apps
GitHub
Issue → zadanie w Sugesterze
Plivo VoIP
Cloud calling
Mailgun
Infrastruktura e-mail enterprise
Messenger
Wiadomosci z fanpage w inboxie
See all integrations
Customer reviews

What people who use Sugester every day say about us

Sugester has kept our communication in one place for eight years. When someone new joins, they master the shared inbox in half an hour — that's priceless.

Borys Musielak
Borys Musielak
SMOK Ventures

We used to use four different tools. Today everything is in Sugester and the bill is 60% lower. The team stopped complaining about context switching.

Kamil Janiszewski
Kamil Janiszewski
Listonic.pl

Without Sugester there would be no customer support at InvoiceOcean. The tool is comprehensive and I have everything I need here.

Piotr Wajszczuk
InvoiceOcean
read story >

With our type of business, mailing is the main tool. We can send information to all clients at once. Without Sugester it would be very time-consuming.

Ewelina Świętowicz
Księgownik.pl
read story >

We start the workday with Sugester and end it with Sugester. Since we started using it, our response time to customer needs has shortened.

Magda Cerecka
Magda Cerecka
Poloniusz.pl
read story >

Sugester is a very simple tool, which is important to me. We implemented CRM from the first day of the company.

Dawid Warszawski
Ecocleo
read story >
FAQ

Frequently asked questions

How long does it take to deploy Sugester in a team?

Usually from 10 minutes to two days. Most clients are fully productive after the first week.

Where is my data stored and is it secure?

All data on EU servers, fully GDPR compliant. Encryption, daily backups, option for a dedicated server.

Can I try Sugester for free?

Yes — 30 days of full functionality, no credit card. Then you choose a plan or stay on Free.

How does the InvoiceOcean integration work?

Two-way sync of contacts and invoices. Automatic invoicing after closing a deal.

Does Sugester have a mobile app?

Yes — a responsive web version plus native iOS and Android apps.

Can I use Sugester with my own domain?

Yes. Custom SMTP, HTML signatures, and on Enterprise — white-label with your own domain and logo.

Blog

Practical knowledge for sales and support teams

"How Long Did That Take You?" — On Time Tracking in Your Company

Sugester

Have you ever wondered where the time goes during the working day? A few minutes here, a few there – when added up, they can have a huge impact on the efficiency of the entire team.

That's exactly why time tracking is becoming an important element of modern company management. It allows you not only to monitor working hours, but also to check precisely who spent how long on what.

This isn't about tracking every move employees make, but about analysing efficiency and gaining insight into which areas of the company need improvement.

Why is time tracking so important?

You optimise resources

Time tracking lets you manage your human resources more effectively. You can distribute tasks more precisely. There are no bottlenecks or situations where the team is overloaded, which means you're able to get done exactly what you planned.

You plan projects better

Knowing the exact time spent on various tasks lets you plan future projects better. Time-tracking software allows you to monitor which tasks take the most time, enabling more accurate forecasting. It's also easier to meet deadlines and complete tasks on schedule.

You control costs

If you track in your team the time spent on specific activities, you can more easily monitor the costs associated with project work. You can track how much time employees spend on tasks and adjust the budget accordingly, avoiding unexpected expenses.

You save time

Electronic time tracking eliminates the need to record working hours manually. This reduces the risk of errors and saves time. In addition, many things in maintaining such records happen automatically – such as generating a report or linking tracked time to a specific task – so you don't have to think about it.

How to manage working time with Sugester

Time tracking with Sugester is really simple. A few features are all it takes to make everything clear.

1. Work time timer

This makes it easy to track the time spent on individual tasks. A single click is all it takes to start or stop the timer, and the exact time you devoted to a specific activity is saved automatically in the system.

Time counter in a task

2. Timesheet report

All tracked time is saved in the Timesheet report (in the Reports tab). This is where you generate detailed reports that provide valuable information about how your employees use their time. You can quickly check how much time and on what tasks each user spent, or see the working time of the entire team broken down by a specific day, week, month, etc. This lets you analyse which tasks take the most time and where improvements can be made.

Timesheet report

3. Entering hours manually

Not every task we carry out can be measured with a timer from start to finish. Sometimes our duties are more general or less measurable, which is why it's worth using the option of adding working time manually. You can enter the total time you devoted to a given activity during the day. This way even less precise tasks can be monitored and appropriate conclusions drawn.

Manual hours entry

4. Budgeting working time

If you manage projects and want to ensure that a task doesn't exceed its planned time budget, Sugester lets you set the estimated task completion time. The system will then inform you if the time logged exceeds the budget. This helps you better control the actual costs of project work and plan more accurately for the future.

Time budget in task

Time tracking doesn't have to be complicated. All it takes is recording time for each task you undertake – whether automatically or manually – and reviewing the Timesheet report at the end of the month to draw the right conclusions.

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